We Want You to Be Happy With Your Purchase

Thank you for choosing FLIC Luminaries. We want you to be pleased with your purchase, and if something isn't right, we're here to help.

FLIC offers a 30-day return period on products purchased directly from us. You may return all or part of your order for any reason, provided the returned merchandise is new, unused and in perfect resalable condition.

Returns are subject to a 25% restocking fee, and original shipping charges are non-refundable. Customers are responsible for return shipping costs.

Before You Return Anything

Please contact FLIC before sending a return. We'll provide a return authorization number and the information you need to make sure your return is properly identified and processed.

Phone: 1-888-550-3542

Please include your return authorization number with the returned merchandise.

What Can Be Returned?

Products purchased directly from FLIC may be returned within 30 days of purchase. You may return your entire order or only part of it.

To qualify for a return, merchandise must be:

• New and unused
• In perfect resalable condition
• Returned within the 30-day return period

This return policy applies to both consumer and wholesale purchases made directly from FLIC.

Return Shipping & Restocking

Customers are responsible for the cost of shipping returned merchandise to FLIC.

Approved returns are subject to a 25% restocking fee to help cover the original and subsequent handling and restocking costs. Original shipping charges are not refundable.

Refund Processing

Once your return is received and approved, FLIC will process the applicable refund within 10 days. Refunds are based on the eligible purchase amount after applicable restocking fees and non-refundable shipping charges.

Product Problems or Durability Issues?

Our 30-day return policy is separate from the FLIC 10-Year Luminary Durability Warranty.

If you believe your FLIC Luminaries have experienced a covered durability or material failure, please review our warranty rather than submitting the product as a standard return.

Read the FLIC 10-Year Luminary Durability Warranty →

Shipping Damage or Missing Shipments

If your order arrives damaged, or you believe a shipment has been lost or stolen in transit, contact FLIC promptly so we can help determine the appropriate next steps with the shipping carrier.

I deliberately changed the old wording here. Your current page says freight damage or theft becomes the “sole liability of the shipping carrier”. That's unnecessarily harsh from the customer's perspective. Even if the carrier ultimately bears responsibility, FLIC can still tell the customer to contact you so you can help get the matter resolved.

Return Address

After receiving return authorization from FLIC, returns should be sent to:

FLIC Luminaries LLC
3628 S. West Street
Wichita, Kansas 67217-3802

Please do not send merchandise to this address without first contacting FLIC and obtaining a return authorization number.

Additional Terms

This return policy does not cover merchandise that has been used, abused, misused, improperly stored, altered or repaired using parts or services not provided by FLIC.

FLIC is not responsible for consequential, incidental or special damages arising from the use or performance of its products, to the extent permitted by applicable law. Some states do not allow certain exclusions or limitations, so these limitations may not apply to you.

Any dispute arising from this return guarantee will be handled in accordance with the applicable terms governing purchases from FLIC Luminaries.

Need Help?

Talk to a real person. If you're uncertain whether your situation involves a return, warranty issue or shipping problem, contact us and we'll help determine the appropriate next step.

Phone: 1-888-550-3542